The Website and its operator, Freerange Creative Pty Limited ABN 17 081 492 711 (“We” or “Farewell Services”), are committed to protecting your privacy. We are committed to complying with the National Privacy Principles in the Privacy Act 1988 (Cth).
Farewell Services aims to provide the best possible service on the website. To achieve this aim, we need to make the most efficient use of all personal information that is provided by you to us on a confidential basis.
The information practices of the Website
What is personal information? Personal information is any information about you that identifies you, or by which your identity can be reasonably determined.
Collecting information about you Farewell Services only collects personal information directly from you that is voluntarily provided, and we endeavor to limit the personal information we collect to that which is necessary for our online retail services and activities. Some services provided through the Website require your email address and may involve disclosing some personal information about you. This is to allow us to respond to a query or provide you with information that you have requested. You will also have the option to provide other personal information voluntarily. When collecting your personal information, we take reasonable steps to make you aware of the purposes for which the information is being collected by us.
Farewell Services will generally only use or disclose your personal information for the purpose for which we collect it, and for related purposes that we consider are within your reasonable expectations. We may also collect information about your use of the website such as what pages you visit and the internet address you have come from. By having this information we can tailor your experience of our website to your personal interests.
Otherwise, we will seek your consent prior to using or disclosing your personal information for another purpose, unless we are required or authorized by law to do so without seeking your permission.
We will take reasonable steps to destroy your personal information when it is no longer needed by us.
Using your personal information Any personal information collected by us will be treated as confidential. We may use your personal information in providing you with information or services you request, and in tailoring your experience of our site to your interests.
We may also use pooled information obtained from all website visitors to understand our users’ interests and improve our services. These reports may be shared with the partners and sponsors of the website but they will not disclose personally identifiable information.
Disclosure We will not disclose any of your personally identifiable information, except when it has your permission or under special circumstances, such as when we believe in good faith that the law requires disclosure or where we believe it necessary to provide you with a service that you have requested.
Direct Marketing We will not use your personal information to provide you with any information on any issue or service we may think you would be interested in.
We do not disclose your personal information to any parties outside Farewell Services for the purposes of allowing them to direct market their products or services to you.
Disclosure of Personal Information to Third Parties The Website may disclose your personal information in certain circumstances.
Like many businesses, the website uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of the website, such as web hosting services, will sometimes have access to personal information held by the website and may use it on behalf of the website. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.
Storage The Website will endeavour to take all reasonable steps to ensure your personal information is kept secure, accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure.
We cannot give an absolute assurance that the information you provide to us will be secure at all times. You accordingly do so at your own risk and we will not be held responsible for events arising from unauthorised access to your personal information.
Password and log-in security In accordance with the terms and conditions of service, if you join as a member of some of our affiliated sites, you will be provided with a user name and password for each affiliated site. For the purposes of signing up as a member of some of our affiliated sites, you will nominate a user name and password. You are responsible for the security of your password and log-in information. You can play an important role in keeping your personal information secure by maintaining the confidentiality of any passwords or log-ins used as a member. Please notify our affiliated sites immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.
Security of Your Personal Information We endeavour to take all reasonable precautions to safeguard personal information from loss, misuse, unauthorised access, modification or disclosure. The precautions we take include:
- external and internal premises security;
- restricted access to personal information;
- confidentiality agreements with contractors and third party organizations;
- maintaining technology products to prevent unauthorised computer access.
Ensuring your personal information is to update If we have collected any personal information about you, it has been done for a specific purpose such as ensuring payment for a contribution to the website. In most cases, a summary of any personal information collected is held by us, which would include your name, address, contact telephone numbers. This information is freely available to you by contacting our office.
We rely on personal information we hold about you to efficiently conduct our business. Therefore, it is important that the personal information collected is accurate, complete and up-to-date. If you think we have incorrectly recorded your personal information, and you wish to change or remove your personal information, please contact us:
The Privacy Officer,
FreerangeCreative Pty Limited ABN 17 081 492 711
15 Kareelah Road
Hunters Hill NSW 2110
All requests for changes to personal information or removal of personal information will be handled as quickly as possible and we shall endeavour to process any request within 30 days of having received the request.
Some requests may take longer than 30 days to process depending upon the nature of the personal information involved.
You can also check your personal information by logging on to our website and checking your Account. You may update your Account online.
Identification A Commonwealth identifier is a Commonwealth Government or Commonwealth Government agency designated identification number such as your Tax File Number (TFN) or Medicare number.
We do not use Commonwealth identifiers as a means of identifying the personal information that we may have collected about you.
Sensitive Information If personal information concerns particular topics it is regarded as sensitive information. Sensitive information can be information about:
- racial or ethnic origin
- political opinions
- membership of a political association
- religious beliefs or affiliations
- philosophical beliefs
- membership of a professional or trade association
- membership of a trade union
- sexual preferences or practices
- criminal record
Farewell Services does not collect sensitive information.
Tel: 1800 080 700
If we have collected any personal information about you, it has been done for a specific purpose such as ensuring payment for a contribution to the website. In most cases, a summary of any personal information collected is held by us, which would include your name, address, contact telephone numbers. This information is freely available to you by contacting our office.
If you make a request for more detailed personal information, for example, access to information held in archives, you may incur a fee to cover the cost of retrieval and the supply of this information to you.
All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. Some requests for access may take longer than 30 days to process depending upon the nature of the personal information being sought.
We may be required by law to retain personal information for a period of time after you have ceased your relationship with us.
We are not always required to provide access to personal information upon request.
Access may be refused in a number of circumstances such as:
- where the information may relate to existing or anticipated legal proceedings;
- where required or authorised by law;
- where the request is regarded as frivolous or vexatious.
If access is denied, we will explain why.
If you are not satisfied with the result of your complaint to Farewell Services, you can refer your complaint to the Federal Privacy Commissioner, who can be contacted:
- By telephone: 1800 080 700
- By writing to: Director,
Compliance Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Mail: 15 Kareelah Road, Hunters Hill NSW 2110